Servion to Market Clickfox’s Customer Behavior Solution

Chennai, Tamil Nadu, India , 2006-05-31

Servion Global Solutions, a specialist in Customer Interaction Management (CIM) solutions, today announced its strategic alliance with ClickFox Inc., a pioneer in Customer Behavior Intelligence. The alliance will enable Servion to market, sell, and provide professional services for ClickFox’s suite of customer behavior analytics tools.

The unique combination of customer behavior intelligence from ClickFox and customer interaction domain expertise from Servion will ensure that customers receive top-of-the-line service, every time they interact with organizations.

“Optimizing every customer interaction with the organization is increasingly becoming crucial. At Servion, the objective is to empower organizations with means to not only build a relationship with each customer but also sustain the relationship through the implementation of intelligent systems and effective processes. ClickFox’s customer behavior analytics tools will further reinforce our customer interaction management offerings,” commented Baskar Subramanian, Executive Vice Chairman, Servion Global Solutions.

"Servion is an integral part of ClickFox’s plan to establish a global presence," said Marco Pacelli, ClickFox’s Chief Executive Officer. "Working with leading organizations around the world, Servion has developed a Contact Optimization Model to help clients enhance overall customer interaction and satisfaction. Our products will become a key part of that model and will support ClickFox and Servion's common goal of establishing Customer Interaction Management best practices around the world."


About Servion Global Solutions
Servion Global Solutions is a fast-growing company that specializes in Customer Interaction Management (CIM) solutions. With more than 400 customers and over 1000 installations spread across 41 countries, Servion’s products and solutions handle more than 500 million voice/fax/ACD/Web/e-mail interactions per month.

Servion takes a consulting-led approach to optimize customer interaction for its clients. Servion offers solutions across eight segments of the CIM industry (technology consulting, Contact Center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and process management) to a wide range of verticals such as banking and finance, telecommunications, business process outsourcing, transportation, retail, and hospitality.

These CIM solutions are delivered through Servion’s Consulting and Engineering arms using five different services - application maintenance, custom development, product development, systems integration, and research and development.

For more information, visit www.servion.com


About ClickFox
ClickFox, an Atlanta-based software company founded by Georgia Tech researchers, is a pioneer in Customer Behavior Intelligence. Its patented technology enables companies to transform existing customer data into true, objective insight by showing customers’ step-by-step behavior within self-service systems, such as voice and speech-enabled IVRs, Web, kiosks, and CRM applications. ClickFox translates interactions from multiple service touch points into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives. Find company information at www.clickfox.com.

Contact

Vaishali James, Servion Global Solutions, +91 (044) 5209 4251
[email protected]