"Would you consider changing your brand of fever medication?"
"Certainly not. Too risky!"
"Then
why would you not go to a doctor when you have fever? Why self medicate?"
Contradictions abound in
the Indian market. Having conducted substantial research across categories, we discovered that unless we
find some patterns to explain contradictions such as this, we will make only linear progress in selling
and marketing products. Transformational growth can only come from a thorough understanding of the
paradigm of safety and risk.
This paper attempts to understand the psychological triggers to safety
seeking and risk-taking behavior, as well as the semiotics of safety and risk.
The paper has three
key deliverables:
� Understanding the safety seeking, risk-taking mindset or psyche
� Eliciting
the 'hot buttons' for safety-seeking and risk-taking behaviour
� Identifying the semiotic cues for
safety and risk
While this paper was conceived with the aim of understanding risk aversion and
risk-taking to aid the financial products category, these learnings can be used in a range of
industries. The paper will help marketers develop propositions and communication, perhaps even products
that are likely to resonate with consumers.
We used an exhaustive array of research that we had done
in various categories to arrive at a list of contradictions in the paradigm of safety and risk. We
followed this with a semiotic analysis of the terms 'safety' and 'risk', following it by meeting
psychologists and financial marketers. Armed with this dual understanding of the individual and the
market, we conducted our primary research with consumers. ... more